Frequently Asked Questions
Q: I’ve run out of my prescription medication. Whom should I contact?
For patients in need of medication refills, please initiate the request through your pharmacy. Typically, the refill process takes about 5-7 business days, so it's advisable to contact your pharmacy when you have approximately a week’s supply remaining. Be aware that certain medications may necessitate an office visit for ongoing monitoring and compliance with state regulations. This includes, but is not limited to, opioid pain relievers, stimulants, and various prescription sleep aids.
Q: How often should I refill my PAP supplies?
A: Regular replacement of PAP supplies is crucial to maintaining effective therapy and ensuring optimal hygiene. Here's a general guideline for how often you should replace your PAP supplies:
- PAP Mask:
- Cushion/Pillow: Replace every 2 weeks to 1 month.
- Full Mask: Replace every 3 to 6 months.
- PAP Machine Filters:
- Disposable Filters: Replace every 2 weeks to 1 month.
- Reusable Filters: Replace every 3 to 6 months, cleaning them regularly.
- PAP Tubing:
- Standard Tubing: Replace every 3 months.
- Heated Tubing: Replace every 6 months.
- PAP Headgear and Chinstrap:
- Replace every 6 months or as soon as they show signs of wear or loss of elasticity.
- Humidifier Water Chamber:
- Replace every 6 months, cleaning it regularly to prevent mold and bacteria buildup.
- PAP Machine:
- Typically, the machine itself can last for several years, but it's essential to follow up with your provider for regular maintenance checks. Most insurance providers will replace a PAP machine after 5 years.
Q: I need to replace my CPAP supplies. Whom should I contact?
A: We recommend reaching out directly to your equipment supply company to get updates on your order's status and expected delivery times. If you encounter difficulties in contacting your equipment supply company or face significant delays in receiving your PAP machine, please do not hesitate to reach out to us at (303) 970-8555. Our team is here to assist you in navigating these challenges and ensuring you receive the necessary equipment for your treatment. Your health and continuous care are our top priorities, and we are committed to supporting you through this process.
Q: How much will I have to pay for my visit, diagnostic test, treatment?
A: The cost of your care will depend on your individual insurance. Unfortunately the insurance system is very complicated and we cannot know for each patient what your expenses will be. Out of pocket cost is based on your deductible (the amount you have to pay before insurance will start to cover any costs), and your co-insurance or co-pay (the percentage you pay after you have paid the entire deductible).
Q: If my insurance does not cover the services at Rise Sleep Medicine, or if I do not have insurance, can I still be seen?
A: For those who prefer to self-pay, we offer a transparent fee schedule: Initial consultation (30 minutes) is $200; follow-up visits (15 minutes) are $150; unlimited messaging and recommendations over the patient portal is $150/month; Home Sleep Apnea Testing (without sleep architecture) and a 15-minute follow-up visit to discuss results are $450. Our in lab sleep studies are performed at an outside facility, and therefore cost of the study would be determined by that facility. Please note, per CMS guidelines, we cannot provide self-pay services to patients with Medicaid or Medicare. For more details or to schedule an appointment, please contact us directly.
Q: What should I do if I have a Phillips Respironics PAP device?
A: Click here to learn more about the Phillips Respironic recall and what to do.
Q: I just had a visit with my provider. How do I get a copy of the visit and recommendations?
A: You can access all of your patient information on our Patient Portal. If you need help signing up or signing into the patient portal you can call (303) 970-8555.
Q: How do I send my care team a message?
A: If you are experiencing a medical emergency, call 911. To get you taken care of as quickly and efficiently as possible, let’s run through these options:
- If you need a prescription refilled, click here for more information.
- If you need PAP supplies, click here for more information.
- To schedule an appointment click here or call (303) 970-8555.
- For all other questions you can call #.
Q: How do I enroll to get access to my Patient Portal?
Q: How do I get a copy of my medical records from other providers (prior tests and visits not performed or ordered by Rise Sleep Medicine)?
A: Obtaining your medical records from hospitals and doctor's offices involves a few straightforward steps. First, contact the medical facility where you received care and request their medical records release form. This form may be available on the facility’s website or through their medical records department. Once the form is filled out, submit it according to the facility’s instructions, which could be via mail, fax, or an online portal. Processing times can vary, but you can typically expect to receive your records within 30 days. For a faster response, you might want to follow up with the facility's medical records department.
