Overview Telehealth visits through Athenahealth’s Electronic Health Records (EHR) platform provide a seamless and convenient way for patients to consult with their healthcare providers remotely. Here’s a step-by-step guide on how a telehealth visit works:
Scheduling the Appointment:
Once the appointment is scheduled, patients receive a confirmation email with details of the visit and instructions for accessing the telehealth platform.
Preparing for the Visit:
Before the appointment, ensure you have a stable internet connection and a device with a camera and microphone (such as a smartphone, tablet, or computer).
Download any necessary software or apps as indicated in the confirmation email. Commonly used platforms include AthenaTelehealth or integrated video conferencing tools.
You will be contacted prior to your visit to gather any additional information needed to make your visit with the provider as productive as possible.
Joining the Telehealth Visit:
At the scheduled appointment time, log in to the Athena patient portal using your username and password.
Navigate to the "Appointments" section and click on the telehealth visit link.
You may need to complete a pre-visit questionnaire or consent form before joining the video session.
Conducting the Visit:
Once you click on the telehealth visit link, you will be connected to a virtual waiting room.
The healthcare provider will join the session at the scheduled time, or as soon as they are available. Ensure your camera and microphone are enabled for the video consultation.
During the telehealth visit, you can discuss your symptoms, treatment options, and any concerns you may have with your provider.
The provider can share documents, images, and other resources during the video call.
Post-Visit Activities:
After the visit, the provider will document the consultation in your medical record.
You will receive a visit summary, prescriptions, and any follow-up instructions through the Athena patient portal.
Accessing Visit Summary and Records:
Log in to the Athena patient portal to access the summary of your telehealth visit.
Navigate to the "Health Records" or "Visit Summary" section to review the details of your consultation.
